All goods sold are non-returnable and non-refundable.
A return and/or refund of the product are/is only allowed under the following circumstances:
• The product is defective and/or damaged during delivery;
• The product is confirmed to be defective and/or damaged by our technicians.
The return and/or refund request must be submitted within 7 days of receipt of the order.
The return and/or refund procedures are as follows:
a. Please WhatsApp our customer support team at 016-930 9899 to request for a return and/or refund of the product.
b. After receiving your request, we shall contact you within 3 business days for further instructions.
c. You are required to send the product to LivingSmile Malaysia according to the courier service we stipulate.
d. Please inform us of the proof of delivery (consignment number) through WhatsApp.
e. Once your return is received and inspected by us, we will process your refunds to your banking account within 7 to 14 business days.
LivingSmile Malaysia reserves the right to reject any inappropriate or unreasonable returns and/or refunds.
Please return your purchased item to the following address:
LivingSmile Sdn Bhd
B-2-10 Vantage Desiran Tanjung,
Tanjung Tokong, 10470
Georgetown, Penang
Please contact us at livingsmilemalaysia@gmail.com or +6016-930 9899 if you have any questions or doubts.